Careers

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The duties and responsibilities include the following, though other duties may be assigned.

Recruiting

• Oversees the candidate selection process by screening candidates, assigning candidate assessments, and scheduling interviews while advising hiring managers on candidate selection
• Conducts new hire orientation and oversees the onboarding process
• Conducts and analyzes both entrance and exit interviews

Employee Engagement

• Promotes the culture of the organization and establishes programs to support and advance employee engagement
• Oversees all-staff and DRC University meetings by planning and organizing learning opportunities and speakers in alignment with organizational needs for training and development
• Advisor to the DRC Employee Committee

Employee Relations

• Handles employee relations issues through conflict resolution and performance improvement plans
• Actively involved in investigating and resolving employee grievances and providing advice regarding employee coaching, discipline, and counseling
• Conducts employee terminations

HR Strategy

• Strategizes with Senior Team on employee retention and engagement through organizational goals
• Researches compensation, benefits, and general human resources trends and makes recommendations to management based on findings
• Works to enhance the performance management process and ensures completion of quarterly check-in documentation

Compliance

• Handles unemployment and worker’s compensation claims
• Works with consulting or legal teams to update the employee handbook and related policies
• Maintains employee files and updates job descriptions in an efficient and effective manner in compliance with federal and state requirements

Education/Experience:

Bachelor’s degree in human resources or a related field with six to eight of relevant experience. HR professional certification credential preferred.

Qualifications:

To perform this job successfully, an individual must demonstrate each competency. Below are the knowledge, skills, and judgment required:

• Conduct Standards: Speaks honestly, clearly, and tactfully with DRC members and staff. When necessary, keeps information confidential, consistently respects all DRC policies, and always displays a professional demeanor as a representative of the DRC.
• Effective Communications: Communicates verbal and written ideas effectively, listens actively to others, expresses the desired outcome with clarity, and keeps all appropriate parties informed on projects, issues, and events.
• Initiative: Shows decisiveness and the ability to set priorities, formulate goals, and establish a clear course of action. Demonstrates strength in planning, welcomes the opportunity to lead and successfully delivers, and takes responsibility for the outcome of the work. A confident self-starter who is disciplined, always seeks out new opportunities, exhibits strong follow-through, and crafts innovative problem-solving solutions for the DRC. Volunteers input, suggestions, and professional guidance as appropriate. Handles frustration with maturity and utilizes constructive feedback for both personal and professional growth.
• Language Ability: Demonstrates a high level of comprehension and ability to interpret documents. Writes at a professional level commensurate with the duties of the role and speaks effectively before small and large groups.
• Leadership: Exhibits exceptional leadership qualities, including: communicating a clear vision of the importance of your department’s work as it relates to the DRC’s overall mission and strategic plan; properly prioritizing and organizing your department’s responsibilities and work; properly delegating the work to team members who are capable of executing at a high level; properly supervising the work that has been delegated; leading the team to complete each assignment in a high-quality fashion; helping team members grow professionally and personally; exhibiting enthusiasm and positive energy every day; motivating and leading by example and publicly recognizing when others do the same.
• Management: Displays exceptional management skills, including: managing up to your direct supervisor by helping them achieve DRC goals; managing down to make sure your team is aligned, is excited to perform their roles, and is proud of the work they do; managing sideways by establishing and maintaining the trust and confidence of your colleagues; managing external relationships in a way that reflects well on the DRC and helps grow our organization and our brand.
• Math Ability: Understands mathematical concepts, such as probability and statistical inference. Comprehends and can apply fractions, percentages, ratios, and proportions to practical situations.
• Member Service: Identifies and assesses member needs and takes action to increase their satisfaction with the DRC. Builds strong and sustainable relationships and trust with members through open and two-way communication while providing members with accurate, valid, and complete information utilizing the right methods and resources. Handles member complaints, provides appropriate solutions and alternatives, and follows up to ensure resolution in a timely manner. Goes the extra mile to engage members, keeps records of member interactions, and inputs them into our CRM system.
• Personal Interactions: Goes above and beyond to respond efficiently and effectively to the needs of members, the DRC team, and all other constituents. Treats everyone with respect, fairness, and empathy; always presents a positive and enthusiastic image.
• Problem-Solving: Contributes ideas along with a well-reasoned plan of action to improve quality and productivity, and once approved, leads, or supports the implementation of these ideas.
• Quality of Work: Shows dedication to total quality in all aspects of work performance with minimal supervision. Conforms to the highest professional standards in achieving results — work is complete, accurate, on time, and cost-effective. Demonstrates and applies knowledge of procedures, quality requirements, necessary paperwork, safety procedures, and our CRM system standards to the overall work of the DRC.
• Reasoning Ability: Solves practical problems and interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
• Revenue Generation / Membership Growth: Every DRC staff member is responsible for identifying, generating, and retaining revenue streams. Managing Director, Human Resources fully utilizes all systems to ensure pertinent information about constituents is accurately documented and fully maintained.
• Teamwork / Attitude: Actively engages in and contributes to the overall Senior Team and all other ad hoc groups. Works for the common good, appreciates and respects others’ views, initiates and supports changes needed for future growth, demonstrates flexibility, and works in support of group decisions.
• Time Management: Manages time well, is on time for meetings, and maintains a good record concerning absenteeism and tardiness. Schedules elective appointments as far in advance as possible to meet the needs of the DRC workload whenever possible.

Physical Requirements:

The physical requirements and work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Moderate noise level
• Moderate stress level
• Regular and predictable attendance
• Occasional standing and lifting of at least 5 pounds
• Long periods of sitting
• Occasional travel within the DFW metroplex

Please send a resume and cover letter to recruit@dallaschamber.org.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The duties and responsibilities include the following, though other duties may be assigned.

Event Strategy & Planning:

• Develops and implements overall strategy for DRC program of work for events.
• Oversees the creation of the DRC’s annual Events & Programs Prospectus, working closely with internal departments to analyze and plan the success of events and determine the proper balance of the number and quality of events.
• Engages with the DRC’s President & CEO, CFO/COO, and SVP of Marketing, Communications, and Events to develop and manage the operating budget to support organization-wide goals and objectives for events.

Event Management:

• Oversees the execution of the annual event plan, including calendar planning, securing speakers, sponsorship development, creating agenda and run-of-show, budgeting, and coordinating with leadership and internal departments.
• Leads and plans the development, strategy, and execution of Annual Meeting, Women’s Business Conference, and Executive Circle series.
• Manages events staff to ensure optimum program success and efficiency through direct involvement in daily events and program activities.
• Coordinates between Marketing, Communications, Member Engagement, and Membership and Revenue Growth for every event to inform strategy, marketing, material creation, CRM management, and sponsorships.
• Works with CFO/COO to review vendor contract terms and conditions, make recommended provisions, and ensure contracts meet event, budget, and organizational needs.
• Engages closely with DRC members, investors, speakers, and volunteers to facilitate their successful engagement in events.
• Improves event effectiveness and organization’s attractiveness by recommending new practices identified by monitoring the event landscape, networking with peers in the industry, and refining DRC processes and procedures.
• Serves as liaison with venue building management for security, insurance, utilities, parking, cleaning, etc.

Supervisory Responsibilities:

• Supervise two professionals whose expertise is in event management and logistics.
• Constantly improve the Events department’s efficiency and performance.
• Manage events, programming, and budgets to maximum satisfaction within deadlines.

Collaborative, Creative, Strategic:

• As a member of the DRC’s Senior Team, the ideal candidate will bring a collaborative spirit as well as creativity and strategic advice to every discussion.

Education/Experience:

• Bachelor’s degree with six to eight years of related experience and/or training in event management or an equivalent combination of education and experience.

Qualifications:

To perform this job successfully, an individual must demonstrate each competency. Below are the knowledge, skills, and judgment required:

• Conduct Standards: Speaks honestly, clearly, and tactfully with DRC members and staff; keeps information confidential when necessary, consistently respects all DRC policies, and always displays a professional demeanor as a representative of the DRC.
• Effective Communications: Communicates verbal and written ideas effectively, listens actively to others, expresses the desired outcome with clarity, and keeps all appropriate parties informed on projects, issues, and events.
• Initiative: Shows decisiveness and the ability to set priorities, formulate goals, and establish a clear course of action. Demonstrates strength in planning, welcomes the opportunity to lead and successfully delivers, and takes responsibility for the outcome of the work. A confident self-starter who is disciplined, always seeks out new opportunities, exhibits strong follow-through, and crafts innovative problem-solving solutions for the DRC. Volunteers input, suggestions, and professional guidance as appropriate. Handles frustration with maturity and utilizes constructive feedback for both personal and professional growth.
• Language Ability: Demonstrates a high level of comprehension and ability to interpret documents. Writes at a professional level commensurate with the duties of the role and speaks effectively before small and large groups.
• Leadership: Exhibits exceptional leadership qualities, including: communicating a clear vision of the importance of your department’s work as it relates to the DRC’s overall mission and strategic plan; properly prioritizing and organizing your department’s responsibilities and work; properly delegating the work to team members who are capable of executing at a high level; properly supervising the work that has been delegated; leading the team to complete each assignment in a high-quality fashion; helping team members grow professionally and personally; exhibiting enthusiasm and positive energy every day; and motivating and leading by example and publicly recognizing when others do the same.
• Management: Displays exceptional management skills, including: managing up to your direct supervisor to help them achieve DRC goals; managing down to make sure your team is aligned, is excited to perform their roles, and is proud of the work they do; managing sideways by establishing and maintaining the trust and confidence of your colleagues; managing external relationships in a way that reflects well on the DRC and helps grow our organization and our brand.
• Math Ability: Understands mathematical concepts, such as probability and statistical inference. Comprehends and can apply fractions, percentages, ratios, and proportions to practical situations.
• Member Service: Identifies and assesses member needs and takes action to increase their satisfaction with the DRC. Builds strong and sustainable relationships and trust with members through open and two-way communication while providing members with accurate, valid, and complete information utilizing the right methods and resources. Handles member complaints, provides appropriate solutions and alternatives, and follows up to ensure resolution in a timely manner. Goes the extra mile to engage members, keeps records of member interactions, and inputs them into our CRM system.
• Personal Interactions: Goes above and beyond to respond efficiently and effectively to the needs of members, the DRC team, and all other constituents. Treats everyone with respect, fairness, and empathy; always presents a positive and enthusiastic image.
• Problem-Solving: Contributes ideas along with a well-reasoned plan of action to improve quality and productivity, and once approved, leads, or supports the implementation of these ideas.
• Quality of Work: Shows dedication to total quality in all aspects of work performance with minimal supervision. Conforms to the highest professional standards in achieving results — work is complete, accurate, on time, and cost-effective. Demonstrates and applies knowledge of procedures, quality requirements, necessary paperwork, safety procedures, and our CRM system standards to the overall work of the DRC.
• Reasoning Ability: Solves practical problems and interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
• Revenue Generation / Membership Growth: Every DRC staff member is responsible for identifying, generating, and retaining revenue streams. Managing Director, Events fully utilizes all systems to ensure pertinent information about constituents is accurately documented and fully maintained.
• Teamwork / Attitude: Actively engages in and contributes to the overall Senior Team and all other ad hoc groups. Works for the common good, appreciates and respects others’ views, initiates and supports changes needed for future growth, demonstrates flexibility, and works in support of group decisions.
• Time Management: Manages time well, is on time for meetings, and maintains a good record concerning absenteeism and tardiness. Schedules elective appointments as far in advance as possible to meet the needs of the DRC workload whenever possible.

Physical Requirements:

The physical requirements and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Moderate noise and stress levels
• Regular and predictable attendance
• Long periods of standing or actively moving
• Lifting of no more than 30 pounds
• Occasional travel
• Must be able to work early mornings and late evenings
• Shift furniture (tables, air wall, podium, and chairs) in DRC meeting spaces in preparation for meetings and events

Please send resume and cover letter to recruit@dallaschamber.org.