Member Spotlight with Arctic IT

Leslie Franklin, Arctic IT

Leslie Franklin, Senior Technical Account Executive of Arctic IT, tells us about this national brand that provides IT and software solutions for small to midsize companies, government entities and tribal communities.

Briefly tell us about your organization and its work in the Dallas Region.
Arctic IT is a nationwide, veteran-led technology company. We have commercial, tribal, and government clients from Florida to Alaska. Arctic IT has been a Microsoft Gold Partner for more than a decade. We specialize in three areas: (1) ERP solutions; (2) CRM solutions; and (3) Scalable Managed Services, including world-class cyber security protection. We recently expanded to the North Dallas area and look forward to serving the community.

How does your company help other businesses become more effective through digital solutions?
We simplify technology. Arctic IT sifts through the ever-changing world of technology and creates solutions that streamline your business, protect your data, and simplify your life. We make technology work for you instead of you working for it. As an example, our technology is used by tribes across America to manage the records of more than 400,000 members.

What differentiates your company from others in your industry?
Arctic IT understands business. We hire the absolute best national and local talent. We’re crisp, sharp, and professional. While we are passionate about technology, our greatest satisfaction comes from working with people. We’re that rare combination of technical expertise and exceptional communication. We are disciplined, yet creative. Our tagline, Tenacious Ingenuity, describes us very well. We will do whatever it takes to create the right solution for our clients.

What do you enjoy most about doing business in Dallas?
Texans are amazing people who understand the value of a trusted handshake. Our straight-forward, respectful way of doing business aligns perfectly with the great organizations in Dallas and throughout Texas. Dallas is a natural fit for us. Alaska-bred, we have a bold spirit, and look for opportunities in growing and thriving communities. And, as cybersecurity concerns grow with new threats every day, we look forward to becoming a trusted technology partner for companies throughout the region.

Why did you decide to become a DRC member?
People tend to do business with people they know. The DRC allows us to know more people. We are excited to connect with the heartbeat of Dallas through the DRC.

How has your business changed in the past five years?
Technology changes so rapidly. Threats that dominated the cyber market a few years ago are already obsolete. Arctic IT has invested heavily in security to keep our clients strong and safe. On a more positive note, some amazing capabilities that did not exist in the recent past are now commonplace. Cloud utilization is rapidly accelerating and will continue to do so. Lastly, many SMBs now outsource the management of their IT systems to companies such as Arctic IT due to the economics, enhanced security, overall experience, and reduced risk.